WE STAND BEHIND WHAT WE INSTALL
Confidence Should Continue After Installation Day.
A premium surface should come with more than a beautiful finish.
PrimeSlab builds qualifying installations around the actual property, the environment, the way the surface will be used, professional preparation, the selected coating or resin system, and the protective finish required for that application. Then we back that work with a written PrimeSlab warranty.
Beautiful is what you see. Preparation, installation, and accountability are what stand behind it.
DIFFERENT SURFACES. THE RIGHT WARRANTY FOR EACH.
Serious Coverage Across the PrimeSlab Lineup.
Qualifying installations only. Complete written system-specific terms apply.
LIMITED LIFETIME
Residential Flake Flooring
Limited Lifetime Workmanship Warranty
A professionally installed garage floor should not feel temporary. Qualifying PrimeSlab residential flake systems receive Limited Lifetime workmanship coverage for the original purchaser while they own the property. Nontransferable. Written workmanship warranty terms apply.
LIMITED LIFETIME
Sand-Finish Exterior Surfaces
Limited Lifetime Workmanship Warranty
Qualifying residential Sand-Finish pool decks, patios, lanais, walkways, entries, and other appropriate exterior concrete surfaces receive Limited Lifetime workmanship coverage for the original purchaser while they own the property. Nontransferable. Written workmanship warranty terms apply.
15 YEARS
Decorative Concrete Finishes
15-Year Limited Workmanship Warranty
Qualifying residential decorative concrete installations receive 15-year limited workmanship coverage for the original purchaser while they own the property, up to the stated term. Nontransferable. Written workmanship warranty terms apply.
10 YEARS
Custom Resin Floors
10-Year Limited Workmanship Warranty
Qualifying custom metallic, marble-inspired, galaxy, ocean, high-gloss, and other statement residential resin floors receive 10-year limited workmanship coverage for the original purchaser while they own the property, up to the stated term. Nontransferable. Written workmanship warranty terms apply.
5 YEARS
Commercial Flooring
5-Year Limited Workmanship Warranty
Qualifying commercial installations receive 5-year limited workmanship coverage for the original contracting customer and specified installation. Nontransferable. Written workmanship warranty terms apply.
WARRANTY AT A GLANCE
Coverage by Qualifying System
Written eligibility requirements and system-specific terms apply and control final coverage.
Residential Flake Flooring
Limited Lifetime
Sand-Finish Exterior Surfaces
Limited Lifetime
Decorative Concrete Finishes
15 Years
Custom Resin Floors
10 Years
Commercial Flooring
5 Years
THE WARRANTY STARTS BEFORE THE COATING DOES
What Happens Under the Surface Matters.
Anybody can advertise a big warranty number. The harder part is building a surface you are comfortable putting that warranty behind.
Prepare
Existing coating or material removal · mechanical preparation · concrete grinding and profiling · crack and surface repair · moisture evaluation where appropriate · detailed edges.
Build
System-specific primers · application-selected base layers · decorative resin or coating installation · protective topcoat selection.
Finish Responsibly
Proper cure · final inspection · system matched to the actual environment.
The warranty follows the system. The system follows the surface. And the surface starts with preparation.
STRONG COVERAGE. CLEAR TERMS.
Long-Term Protection Without Vague Promises.
For qualifying PrimeSlab residential systems advertised with Limited Lifetime coverage, the warranty applies to the original residential purchaser for as long as that purchaser owns the property where the qualifying system was installed, subject to the applicable written warranty remaining in force.
Project & Eligibility
Covered system · eligible applications · warranty duration · original-owner requirements.
Customer Responsibilities
Required maintenance · claim procedures · inspection rights.
Coverage Details
Covered failures · available remedies · nontransferability · exclusions and limitations.
No guessing about what “Lifetime” means. Customers receive the written warranty applicable to their project.
OUR PREPARATION. OUR SYSTEM. OUR INSTALLATION.
If We’re Responsible for It, We Want to Stand Behind It.
Depending on the installed system and applicable written warranty, qualifying coverage may include specified failures related to PrimeSlab’s installation or coating system.
Potential Covered Failures
Adhesion failure · peeling · delamination · separation · other covered workmanship or system failures identified in writing.
Conditions Outside the Installed System
Structural movement · new cracking · settlement · heaving · major substrate movement · hydrostatic pressure · moisture intrusion · flooding · drainage failures.
Use & Third-Party Conditions
Impact · abuse or misuse · unauthorized modifications · other contractors · improper cleaning · unapproved chemicals · other written exclusions.
The exact coverage varies by system and application. Your project-specific written warranty controls final coverage.
Strong warranties should still have clear expectations. We would rather explain the limits clearly than hide behind fine print later.
YOU SHOULD KNOW EXACTLY WHO TO CALL
If you believe a covered issue has developed, the process is straightforward.
01 — Contact PrimeSlab
Tell us what you are seeing and provide the project address.
02 — Send Photos
Photos often allow the team to understand the condition quickly.
03 — We Review the Project
PrimeSlab reviews installation records, photographs, system information, and applicable warranty terms.
04 — We Inspect When Necessary
Certain conditions require an on-site evaluation.
05 — Coverage & Resolution
If the condition is covered, PrimeSlab follows the remedy established by the applicable written warranty.
No disappearing act. Just a professional process for handling the issue.
Email Warranty Support
YOUR WARRANTY SHOULDN’T DISAPPEAR WITH THE PAPERWORK
Digital Project Information Supports Long-Term Accountability.
PrimeSlab maintains digital project information where applicable. Customers should also receive a digital copy of the written warranty applicable to their installation.
Project Identity
Customer information · project address · installed system · installation date.
Installation Detail
Product information · color selections · preparation records · jobsite photographs.
Aftercare
Warranty term · care instructions · applicable written warranty.
Ten years from now, you shouldn’t have to search a drawer to prove what was installed.
BUILT TO LAST DOESN’T MEAN FORGOTTEN
A Great Surface Still Deserves Basic Care.
PrimeSlab provides care guidance appropriate to the installed system.
Everyday Care
Remove abrasive sand and debris · clean spills promptly · use appropriate cleaners.
Protection
Protect furniture contact points · follow cure times · avoid damaging or unapproved chemicals.
Preserve the Surface
Approved cleaning practices help preserve appearance, finish, texture, performance, cleanability, and long-term value.
View Care Instructions
DESIGNED TO IMPRESS. BUILT TO LAST.
The Finished Project Should Be the Beginning of the Relationship — Not the End.
PrimeSlab connects the finished transformation to the professional system and written accountability behind it.
DESIGN
A surface worth getting excited about.
PREPARATION
A foundation worthy of the finished floor.
SYSTEM TECHNOLOGY
Materials and coating systems selected around the actual application.
INSTALLATION
Attention to details customers see — and details they never will.
WARRANTY
Written protection after the equipment leaves.
That is what standing behind a project looks like.
WARRANTY FAQ
Common Questions
View All FAQs
WE’RE PROUD OF WHAT WE BUILD.
That’s Why We Put Our Warranty Behind It.
Choose the surface because you love what it does to the space. Choose PrimeSlab because you also care about what happens after installation day.
Limited Lifetime Residential Flake · Limited Lifetime Residential Sand Finish · 15-Year Decorative Concrete · 10-Year Custom Resin · 5-Year Commercial
Beautiful surfaces are the promise you see. The warranty is the promise standing behind them. Dream Big. We’ll Stand Behind the Build.
