Residential Flake Flooring Warranty

COMPLETE WRITTEN TERMS

What This Warranty Covers — and What It Does Not.

These written terms control the warranty. Keep your proposal, contract, invoices, approved design records, care instructions, and project photographs with your records.

1. Provider, project records, and meaning of coverage

“PrimeSlab” means PrimeSlab LLC. This is a limited warranty of PrimeSlab’s preparation and installation workmanship for the qualifying work identified in the project agreement. It is not an insurance policy, an unlimited maintenance plan, or a promise that every change in appearance is a defect. The project agreement and installation records identify the customer, property, covered areas, installed system, intended use, completion date, design selections, and any expressly included substrate or moisture-related work. A product name, room name, photograph, or marketing category alone does not establish the installed system or applicable warranty. A workmanship failure is a defect caused by PrimeSlab’s preparation or installation, evaluated against the agreed work and applicable installation requirements. Normal wear is gradual deterioration from use or exposure that is not attributable to such a defect. Neither label replaces an investigation of the actual cause. Coverage begins at completion of the covered installation, as supported by reliable project records. Separate phases may have separate documented completion dates. The September 18, 2026 effective date identifies this version of the terms; it does not change an installation’s completion date or restart its coverage.

2. Original purchaser, lifetime meaning, and nontransferability

“Limited Lifetime” means the period beginning on completion of the covered installation and continuing while the original purchaser owns the original installation property. It does not mean the life of the building, perpetual coverage for successive owners, or a guarantee that a finish will never wear. This warranty is not transferable. Coverage ends when the original purchaser sells or otherwise transfers ownership of the property. It does not pass with a home sale, transfer to another customer, or relocation of coated items. Where more than one original purchaser is expressly named, project records should accurately identify those original purchasers and the covered property; an unrelated later owner is not added by this provision. A repair does not create a new transferable warranty. There is no age-based reduction of an otherwise covered repair during the original purchaser’s eligible ownership. Commercial work and non-flake systems have their own terms even if they are installed in a garage or resemble a flake finish.

3. Covered preparation and installation failures

Coverage includes defective PrimeSlab surface preparation or application that causes the qualifying flake system to peel, delaminate, or separate from the prepared substrate or between installed coating layers under its agreed use. Examples can include inadequate preparation within the contracted work, an application or mixing error, or failure to follow applicable installation requirements that causes loss of adhesion or failure of the installed layers. A finish that does not properly cure because of PrimeSlab’s application is evaluated as a potential workmanship failure. Peeling, discoloration, or a mark does not establish the cause by itself. PrimeSlab will consider the location, installed system, actual use, and available evidence. The warranty does not convert every scratch, impact, or contaminated spot into a free replacement, but ordinary garage use within the written specification is not automatically classified as abuse.

4. Eligible areas and limits of the specified system

The covered work must be identified as residential flake flooring in the project agreement. It may include a qualifying garage or interior concrete floor and specifically included edges, steps, or vertical returns. Coverage does not automatically extend to an uncoated slab, adjoining driveway, threshold, wall, cabinetry, waterproofing assembly, or area outside the agreed installation. A garage used for ordinary residential parking is different from a vehicle repair business, industrial shop, or other demanding operation. Any unusual traffic, equipment, chemicals, or loads should be included in the agreed use. A later change affects coverage only to the extent it causes the concern. A metallic or custom resin garage is not a residential flake installation and does not receive this lifetime warranty merely because of the room name. Any separate outdoor flake installation must have its own express scope and appropriate written coverage; interior or garage coverage does not imply universal exterior suitability.

5. Flake appearance, samples, and normal aging

Decorative flakes are distributed during installation. Their placement, blend, edge appearance, texture, and overall visual density can vary naturally across a hand-applied floor. Light, surface profile, viewing angle, and surrounding colors can change perceived appearance. A small sample or screen image cannot display every condition of a full-size installation. Reasonable variation within the agreed design is not itself defective workmanship. This does not excuse use of the wrong agreed blend, omission of an included layer, a materially different finish from an enforceable project requirement, or an application defect. Concerns should be assessed against the actual scope and any relevant approved samples. Gradual loss of sheen, traffic scuffing, isolated ordinary scratches, and normal aging are maintenance or wear matters unless caused by covered defective work. The warranty is not a promise of permanently unchanged gloss or color.

6. Concrete, cracks, joints, and moisture

Concrete can move, crack, deteriorate, or transmit moisture. A flake coating is not a structural repair, and covering or treating an existing crack does not automatically prevent future movement from appearing through the finish. Existing joints and necessary movement accommodations are not defects merely because they remain visible. Damage caused by new slab movement, settlement, weak or deteriorating concrete, a later leak, flood, or moisture pressure outside the agreed preparation or mitigation work is not covered by this workmanship promise. A coating is not automatically a vapor barrier or waterproofing system. These distinctions do not excuse defective testing, preparation, crack treatment, or moisture-related work that PrimeSlab expressly agreed to perform. A moisture reading alone is not a sufficient explanation for denying unrelated adhesion defects. The project scope and contribution of PrimeSlab’s work must be evaluated.

7. Vehicles, equipment, chemicals, and garage use

Follow the installed system’s guidance for vehicle return, jacks, stands, toolboxes, storage racks, and concentrated loads. Use suitable protective measures when loads or sharp contact points could gouge the surface. Dragging metal equipment, welding sparks, severe impacts, burns, or loads beyond the agreed application can damage a properly installed floor. Remove oils, fuels, solvents, battery acid, and other contaminants promptly using the supplied system-specific care instructions. The floor is not universally chemical-proof or stain-proof. Damage depends on the substance, concentration, temperature, exposure time, and compatibility with the installed system. Tire marks are not necessarily adhesion failure. Tire-related lifting under ordinary residential vehicle use included in the specification must be investigated; it cannot be rejected simply because tires were present. Conversely, wheel spinning, extreme heat, incompatible treatments, or use outside the specification is evaluated as a possible outside cause.

8. Curing, safe use, and return to the space

Observe the written return times for walking, parking, furniture, cleaning, and chemical exposure. A surface that feels dry may not yet be ready for full service. Actual return instructions depend on the system and installation conditions; this warranty does not establish one universal cure time. Keep people, pets, water, debris, and equipment off the work as directed during cure. If instructions are unclear, ask PrimeSlab before placing the floor into service. Damage caused by premature use is evaluated separately from defects caused by PrimeSlab’s application or incomplete instructions relevant to its work. Texture can improve traction but does not make a surface slip-proof. Water, oil, dust, footwear, and cleaning residue affect traction. Keep travel areas appropriately maintained. This statement does not release responsibility for defective installation or an expressly agreed traction specification.

9. Care, protective layers, and ordinary maintenance

Use cleaning methods suitable for the installed coating, remove abrasive grit, clean spills, and protect furniture and equipment contact points. Choose compatible mats and avoid products that trap damaging moisture, discolor the finish, or bond to the coating. Seek system-specific guidance before applying wax, polish, adhesive, another sealer, or an aggressive cleaner. Ordinary washing, stain removal, and renewal of a worn protective finish are not free lifetime maintenance. If traffic has worn an otherwise properly installed finish, a paid maintenance coating may be appropriate. There is no mandatory annual PrimeSlab service purchase to preserve workmanship coverage. Resealing or recoating needed to correct defective preparation or installation remains covered. PrimeSlab will distinguish wear from a premature application failure based on the evidence rather than relying only on the age of the floor.

10. Exclusions and how causes are evaluated

This workmanship warranty does not cover damage to the extent caused by an excluded condition, including misuse, deliberate damage, accidental impacts, unauthorized changes that damage the work, neglected maintenance that causes the concern, or conditions outside the agreed system’s intended use. The category-specific examples above clarify those limits. An exclusion applies to the damage it causes. Evidence of moisture, a cleaning lapse, another contractor’s work, a storm, or a change in use does not automatically cancel the entire warranty. PrimeSlab will consider whether its own defective preparation or installation caused or contributed to the failure, including defective work on a repair or mitigation measure expressly included in the scope. If covered and excluded causes overlap, PrimeSlab will explain the basis for the proposed repair and any separate work. A customer is not required to buy an unrelated upgrade or maintenance service to receive a covered remedy. A condition does not become excluded merely because correcting a workmanship failure requires resealing, recoating, or replacing a protective layer.

11. Materials and separate manufacturer warranties

PrimeSlab may use suitable products from different manufacturers. Project records should identify the installed system and relevant products. This warranty does not promise that one manufacturer supplies every layer, that every product has a separate manufacturer warranty, or that all manufacturer terms are identical. A manufacturer’s product warranty, if available, has its own eligibility, exclusions, claim requirements, and remedies. PrimeSlab will provide reasonably available installed-product information relevant to a claim. No manufacturer’s warranty is extended or rewritten by this document. A material defect that is unrelated to PrimeSlab’s preparation, selection or installation responsibilities is not covered by this workmanship warranty alone. Conversely, a manufacturer’s rejection, expiration, or absence of coverage does not excuse PrimeSlab from correcting an otherwise covered workmanship failure. Application errors and failure to follow requirements applicable to PrimeSlab’s agreed work are evaluated as workmanship matters. Other rights concerning materials remain available under applicable law.

12. Covered repair and included costs

For a verified covered failure, PrimeSlab will perform the preparation and repair, recoating, or replacement of the affected installation reasonably necessary to correct that failure. The repair method must be technically appropriate to the installed system and condition. A cosmetic touch-up is not a sufficient remedy for an unresolved underlying covered failure. The labor and materials necessary for a covered repair are included at no charge throughout the applicable warranty period. Coverage is not prorated or reduced because the installation is older. This includes necessary removal of defective coating within the repair area, required surface preparation, and the replacement layers needed for that remedy. Normal initial claim review and a reasonably necessary inspection of a potentially covered workmanship concern carry no warranty inspection charge. Any proposed separate, noncovered service or special investigation with a customer charge requires a clear description, price or pricing method, and advance agreement. PrimeSlab will not make an undisclosed inspection fee a condition of considering a good-faith claim. Necessary work for an accepted covered remedy remains covered.

13. Repair boundaries, matching, and upgrades

A localized failure does not automatically entitle the customer to a new floor throughout the property, replacement of sound adjacent areas, a new design, or a more expensive system. The repair area may nevertheless need to extend beyond the visible defect to reach sound material, an appropriate joint, or a workable transition. It must be large enough to correct the covered problem. Repairs can differ in color, texture, gloss, aggregate distribution, or decorative movement because surrounding material has aged and original products or batches may no longer be available. PrimeSlab will discuss material changes and use reasonably compatible repair materials. It does not promise an invisible match, but this provision does not excuse an unsuitable repair or disregard of an expressly agreed design requirement. Optional upgrades, additional rooms, customer-requested redesign, and unrelated property improvements require a separate agreement. A customer who declines an optional upgrade still retains the covered repair. If a proposed method proves ineffective, PrimeSlab will reassess the cause and remedy; repeated unsuccessful work does not eliminate the underlying obligation or the customer’s legal rights.

14. Starting a claim and supplying information

Email info@primeslabcoatings.com or write to PrimeSlab LLC, P.O. Box 50064, Fort Myers, FL 33994. The P.O. Box is for mail, not customer visits. Describe the concern promptly after discovery so the condition can be evaluated and avoidable damage limited. Include the purchaser or contracting customer’s name, installation address, affected area, approximate completion date, when the concern was first noticed, and a description of its development. Supply photographs or video when reasonably available, together with relevant information about cleaning, spills, leaks, alterations, or changes in use. An invoice or project reference is helpful but is not the only acceptable proof of the installation. Keep available project and care records. Missing original paperwork, lack of a smartphone, or inability to identify the technical cause does not by itself invalidate an otherwise verifiable claim. PrimeSlab will use its own reasonably available records as well. No separate paid registration or annual renewal is required. This procedure does not impose a short automatic reporting forfeiture. Unreasonable delay may affect the ability to establish a cause or responsibility for avoidable additional damage; it does not automatically erase an unrelated, verifiable workmanship failure. The stated term remains relevant, and deadlines imposed by law are not extended by this informal claim process.

15. Inspection, evidence, and access

Provide reasonable access to the affected area and permit relevant non-destructive inspection. PrimeSlab may review photographs, installation records, maintenance history, site conditions, and reasonably necessary measurements. Requests for information should relate to the condition being evaluated; the customer need not prove a technical conclusion before an inspection is considered. Before destructive testing, sample removal, or opening a larger area, the parties should agree on the purpose, method, affected locations, restoration approach, and any proposed noncovered cost. PrimeSlab will not use this inspection process as permission for unrelated demolition. Reasonable coordination with a customer’s representative is permitted. Before nonemergency removal, grinding, sealing, or replacement by another contractor, give PrimeSlab a reasonable opportunity to inspect and document the original condition. If essential evidence is destroyed, coverage may be affected only to the extent a reasonable evaluation or remedy is materially prevented. A good-faith mistake or unrelated alteration does not automatically void coverage for the entire installation. PrimeSlab may pause an inspection or repair when safe access or necessary cooperation is unavailable. It will explain what is needed to resume; a temporary access problem is not, by itself, permanent cancellation of all coverage.

16. Findings, honest claims, and reconsideration

PrimeSlab will explain whether the available evidence supports coverage, what additional information is reasonably needed, and the proposed next step. A denial should identify the relevant condition, supporting findings, and applicable term. If available information is inconclusive, PrimeSlab will explain that limitation rather than represent an assumption as an established cause. Claims and supporting records must be honest. PrimeSlab may decline demands based on fabricated records, materially altered evidence, deliberate damage presented as an installation failure, or a knowingly false material account of the claimed condition, to the extent the demand depends on that conduct. A disagreement, imperfect memory, good-faith error, or unfavorable review is not fraud and is not a reason to cancel legitimate coverage. A customer may supply additional relevant evidence and request reconsideration through the warranty contact. PrimeSlab will review new information about the disputed finding. The parties may voluntarily seek an independent assessment or mediation, but this document does not impose mandatory arbitration, a fee penalty for an unsuccessful claim, or an internal decision that replaces available legal remedies.

17. Arranging repairs and preventing further damage

PrimeSlab and the customer will coordinate a reasonable repair plan, access, preparation of the work area, and return-to-use instructions. Weather, site moisture, product availability, safe working conditions, and curing requirements can affect scheduling. PrimeSlab will communicate material scheduling changes; these factors do not provide an unlimited right to leave an accepted claim unresolved. The customer should secure people, pets, movable belongings, and normal access to the affected area as reasonably agreed. Major removals, disconnects, specialist moving, or unrelated site corrections must be discussed before work. This document does not impose undisclosed charges or make a blanket allocation of every incidental cost to the customer. Take reasonable steps to prevent avoidable additional damage, without undertaking unsafe work. Restrict hazardous use where practical and address active leaks or other continuing outside causes. PrimeSlab may require an identified cause outside its work to be corrected before a durable repair can proceed, but it must explain the connection. Covered PrimeSlab work cannot be shifted to the customer by describing it as a prerequisite.

18. Emergency work, other contractors, and duplicate recovery

Necessary emergency measures to protect people or property may proceed without waiting for PrimeSlab. Notify PrimeSlab as soon as reasonably practical and preserve photographs, removed samples when safe, receipts, and other available evidence. Failure to obtain advance approval during a genuine emergency does not automatically defeat a valid claim. For nonemergency work for which the customer seeks payment from PrimeSlab, obtain written agreement on the scope and price before engaging another contractor where reasonably practical. PrimeSlab is not automatically responsible for an unapproved upgrade or an unnecessarily extensive third-party replacement. This provision does not override rights available when PrimeSlab fails to provide a required remedy or where applicable law provides otherwise. Using another qualified provider for routine care or unrelated work does not itself terminate this warranty. Damage caused by that provider is evaluated according to its cause. PrimeSlab will not require purchase of its own paid maintenance services solely to keep workmanship coverage. The customer should disclose repair payments or work already received for the same loss when relevant to the requested remedy. This warranty does not promise duplicate payment for the same repair, and it does not expand PrimeSlab’s rights against an insurer or reduce a customer’s independent legal rights.

19. Project changes, payments, and the issued version

Document changes to the agreed work, use, design, or system before the change is performed. A later paid installation can have its own scope, completion date, and written warranty; it does not automatically restart coverage for the original work. An ordinary covered repair remains subject to the original term and holder conditions, without limiting rights that may apply to the repair itself. The warranty version provided with the project agreement applies to that installation. Later website edits do not reduce previously issued coverage. The effective date shown on this page is not a retroactive change to existing customer rights. Payment and collection obligations are addressed by the project agreement and applicable law. This warranty does not add an automatic cancellation for a disputed balance, require waiver of a legitimate claim to resolve an invoice, or make purchase of additional services a renewal condition. Nor does filing a claim by itself cancel otherwise valid payment obligations. The project scope identifies the work promised. General exclusions do not excuse failure to perform an expressly agreed preparation, mitigation, or installation obligation. A signature acknowledging receipt of care instructions or completion does not, by itself, release an undisclosed defect or statutory right.

20. Legal rights and relationship to other obligations

This limited warranty describes the workmanship coverage voluntarily offered for the identified installation. It does not make every possible loss a covered warranty repair, and it does not disclaim liability or remedies that cannot lawfully be excluded. No general waiver of implied warranties, personal-injury claims, mandatory rights, or every form of resulting loss is created by this document. This warranty gives you specific legal rights, and you may also have other rights that vary by state. Applicable rights concerning defective work, materials, misrepresentations, or repairs are preserved. If a provision cannot lawfully be applied, it is limited to its lawful effect without erasing the remaining valid coverage. An informal email or warranty review does not necessarily satisfy a formal legal notice requirement or pause a legal deadline. Any legally applicable construction-defect notice and opportunity-to-repair procedure remains separate; this document does not impose one indiscriminately on every customer. The stated warranty duration and a legal time limit for bringing a claim are different matters. PrimeSlab will provide these terms for review in connection with the project agreement. This document does not silently withdraw an enforceable project-specific promise, and the customer’s receipt of it does not create an agreement to additional dispute restrictions that are not stated here.

Residential Flake Flooring — Limited Lifetime Workmanship Warranty