Residential Custom Resin Flooring Warranty

COMPLETE WRITTEN TERMS

What This Warranty Covers — and What It Does Not.

These written terms control the warranty. Keep your proposal, contract, invoices, approved design records, care instructions, and project photographs with your records.

1. Provider, project records, and meaning of coverage

“PrimeSlab” means PrimeSlab LLC. This is a limited warranty of PrimeSlab’s preparation and installation workmanship for the qualifying work identified in the project agreement. It is not an insurance policy, an unlimited maintenance plan, or a promise that every change in appearance is a defect. The project agreement and installation records identify the customer, property, covered areas, installed system, intended use, completion date, design selections, and any expressly included substrate or moisture-related work. A product name, room name, photograph, or marketing category alone does not establish the installed system or applicable warranty. A workmanship failure is a defect caused by PrimeSlab’s preparation or installation, evaluated against the agreed work and applicable installation requirements. Normal wear is gradual deterioration from use or exposure that is not attributable to such a defect. Neither label replaces an investigation of the actual cause. Coverage begins at completion of the covered installation, as supported by reliable project records. Separate phases may have separate documented completion dates. The September 18, 2026 effective date identifies this version of the terms; it does not change an installation’s completion date or restart its coverage.

2. Ten-year term and original ownership

Coverage begins on completion of the qualifying custom resin floor and ends on its tenth anniversary or when the original purchaser sells or otherwise transfers ownership of the property, whichever occurs first. It is a workmanship warranty for the identified floor, not a promise that every artistic or specialty effect will remain unchanged for ten years. This warranty is not transferable to a new property owner, different customer, or another location. The original purchaser and any expressly named original co-purchasers should be recorded accurately in the project documents. A covered repair does not restart the ten-year period. The original term and ownership conditions remain, without limiting rights relating to the repair itself. A custom metallic garage uses its applicable custom-floor terms; it does not receive the Lifetime Flake warranty because it is in a garage. Commercial custom floors use the applicable commercial warranty.

3. Covered preparation and resin installation

PrimeSlab covers defective preparation or installation that causes the covered resin floor to peel, delaminate, separate from its prepared substrate, fail between installed layers, or otherwise fail because the resin was applied incorrectly within the agreed work. Examples can include an application or mixing error that prevents proper cure, inadequate preparation that causes adhesion loss, or separation of an included decorative layer caused by defective installation. Relevant embedded or graphic layers must be part of the covered flooring scope. A visible concern must be evaluated for cause. A scratch, impression, changed reflection, or stain is not automatically a workmanship failure. Conversely, describing an installation as artistic does not excuse defective adhesion, improper cure, an omitted included layer, or failure to provide the agreed system.

4. Flooring scope and separate specialty surfaces

This warranty covers the custom resin floor expressly identified in the project agreement, including only specified areas, transitions, and details. It can apply to qualifying metallic, marble-look, whole-home, themed, or other residential custom floors suited to the described use. Countertops, bar tops, furniture, wall panels, artwork, electrical components, lighting equipment, pool interiors, and other specialty surfaces are not automatically included in this ten-year floor warranty. Separate written coverage is required for those items. An image showing several resin surfaces does not establish that all are included. Wet rooms, sustained water exposure, exterior areas, vehicle traffic, heated slabs, and unusual loads require an expressly appropriate system and scope. A decorative resin floor is not automatically the building’s waterproofing system or a remedy for every substrate, plumbing, or structural condition.

5. Artistic variation, approved design, and samples

Metallic movement, veining, blended colors, swirls, depth, and reflected light develop during installation. A hand-applied floor is not a factory-printed repeated pattern. Room shape, lighting, substrate condition, application method, and material batches can influence appearance. Samples, renderings, photographs, and AI visualizations can communicate design direction without depicting the exact eventual pattern. The project should record agreed colors, general movement, sheen, texture, and any specific feature or matching promise. Normal variation within that direction is not itself a defect. This does not override an enforceable sample-based promise or authorize a materially different agreed design, wrong system, omitted graphic, or careless execution. A concern about conformance should be assessed against the actual agreed work. A customer’s later preference for another style does not by itself require a free redesign.

6. Concrete, joints, moisture, and underlying repairs

Resin follows the conditions of its supporting substrate. Concrete movement, settlement, cracks, weak patches, or deterioration can affect the finish. Treating a crack or applying a continuous-looking surface does not guarantee that future movement will never appear. Necessary joints or transitions can remain visible. Damage caused by later leaks, flooding, moisture pressure, structural movement, or substrate deterioration outside the agreed work is excluded to the extent of that cause. This floor warranty does not automatically include structural engineering, a vapor barrier, or correction of plumbing and drainage. Where PrimeSlab expressly includes substrate testing, preparation, repair, or moisture mitigation, defects in that work are evaluated against the commitment. A moisture condition or crack must not be used as a blanket explanation for unrelated defective installation or an agreed repair performed improperly.

7. Glow effects, graphics, UV exposure, and special features

Glow-in-the-dark, fluorescent, neon-inspired, embedded graphic, and other specialty effects must be identified in the project scope. Their visible effect can depend on lighting, charging conditions, viewing environment, materials, and use. Electrical lighting and its controls are separate items unless expressly included with their own terms. This ten-year workmanship term does not itself guarantee a particular glow brightness, afterglow duration, graphic color retention, or lighting output for ten years. Any separately stated performance promise remains subject to its actual terms and cannot be canceled by this general distinction. Sunlight, heat, abrasive wear, chemicals, and incompatible coverings can affect color or appearance differently for different systems. The warranty does not promise universal UV immunity, scratch-proof performance, or permanent unchanging gloss. Specified exposure and PrimeSlab’s own selection and installation responsibilities remain relevant to assessing a failure.

8. Cure, everyday use, and protection from damage

Follow the written return-to-use schedule for walking, furniture, mats, vehicles where included, cleaning, and water exposure. Resin can appear dry before it is ready for concentrated loads or coverings. Do not assume one return time applies to every layer or intended activity. Protect the floor from sharp furniture feet, dragging appliances, heavy dropped objects, burns, and concentrated loads outside the agreed application. Use system-compatible protectors and moving methods. Promptly remove contaminants using appropriate instructions; the floor is not universally stain-proof or chemical-proof. Gloss and texture do not establish that a floor is slip-proof. Water, residue, dust, footwear, and maintenance affect traction. An agreed texture or safety-related installation requirement must still be performed correctly. These cautions do not excuse defective PrimeSlab work.

9. Cleaning, finish renewal, and reasonable expectations

Use cleaners and tools appropriate for the installed resin and protective finish. Remove abrasive debris and spills, maintain furniture protectors, and check compatibility before using rubber-backed mats, tapes, adhesives, waxes, polishes, or additional coatings. Avoid dragging items across the surface even when they appear lightweight. Normal traffic wear, micro-scratches, isolated scuffs, and gradual appearance changes can develop during use. Routine cleaning, polishing, and renewal needed because of ordinary wear are maintenance rather than free ten-year services. There is no required paid annual PrimeSlab maintenance subscription. Care instructions do not allow PrimeSlab to reclassify improper curing, defective layer adhesion, or a premature application failure as wear without an evidence-based explanation. Corrective work required for covered workmanship remains included even if the remedy involves polishing, recoating, or replacing a decorative layer.

10. Exclusions and how causes are evaluated

This workmanship warranty does not cover damage to the extent caused by an excluded condition, including misuse, deliberate damage, accidental impacts, unauthorized changes that damage the work, neglected maintenance that causes the concern, or conditions outside the agreed system’s intended use. The category-specific examples above clarify those limits. An exclusion applies to the damage it causes. Evidence of moisture, a cleaning lapse, another contractor’s work, a storm, or a change in use does not automatically cancel the entire warranty. PrimeSlab will consider whether its own defective preparation or installation caused or contributed to the failure, including defective work on a repair or mitigation measure expressly included in the scope. If covered and excluded causes overlap, PrimeSlab will explain the basis for the proposed repair and any separate work. A customer is not required to buy an unrelated upgrade or maintenance service to receive a covered remedy. A condition does not become excluded merely because correcting a workmanship failure requires resealing, recoating, or replacing a protective layer.

11. Materials and separate manufacturer warranties

PrimeSlab may use suitable products from different manufacturers. Project records should identify the installed system and relevant products. This warranty does not promise that one manufacturer supplies every layer, that every product has a separate manufacturer warranty, or that all manufacturer terms are identical. A manufacturer’s product warranty, if available, has its own eligibility, exclusions, claim requirements, and remedies. PrimeSlab will provide reasonably available installed-product information relevant to a claim. No manufacturer’s warranty is extended or rewritten by this document. A material defect that is unrelated to PrimeSlab’s preparation, selection or installation responsibilities is not covered by this workmanship warranty alone. Conversely, a manufacturer’s rejection, expiration, or absence of coverage does not excuse PrimeSlab from correcting an otherwise covered workmanship failure. Application errors and failure to follow requirements applicable to PrimeSlab’s agreed work are evaluated as workmanship matters. Other rights concerning materials remain available under applicable law.

12. Covered repair and included costs

For a verified covered failure, PrimeSlab will perform the preparation and repair, recoating, or replacement of the affected installation reasonably necessary to correct that failure. The repair method must be technically appropriate to the installed system and condition. A cosmetic touch-up is not a sufficient remedy for an unresolved underlying covered failure. The labor and materials necessary for a covered repair are included at no charge throughout the applicable warranty period. Coverage is not prorated or reduced because the installation is older. This includes necessary removal of defective coating within the repair area, required surface preparation, and the replacement layers needed for that remedy. Normal initial claim review and a reasonably necessary inspection of a potentially covered workmanship concern carry no warranty inspection charge. Any proposed separate, noncovered service or special investigation with a customer charge requires a clear description, price or pricing method, and advance agreement. PrimeSlab will not make an undisclosed inspection fee a condition of considering a good-faith claim. Necessary work for an accepted covered remedy remains covered.

13. Repair boundaries, matching, and upgrades

A localized failure does not automatically entitle the customer to a new floor throughout the property, replacement of sound adjacent areas, a new design, or a more expensive system. The repair area may nevertheless need to extend beyond the visible defect to reach sound material, an appropriate joint, or a workable transition. It must be large enough to correct the covered problem. Repairs can differ in color, texture, gloss, aggregate distribution, or decorative movement because surrounding material has aged and original products or batches may no longer be available. PrimeSlab will discuss material changes and use reasonably compatible repair materials. It does not promise an invisible match, but this provision does not excuse an unsuitable repair or disregard of an expressly agreed design requirement. Optional upgrades, additional rooms, customer-requested redesign, and unrelated property improvements require a separate agreement. A customer who declines an optional upgrade still retains the covered repair. If a proposed method proves ineffective, PrimeSlab will reassess the cause and remedy; repeated unsuccessful work does not eliminate the underlying obligation or the customer’s legal rights.

14. Starting a claim and supplying information

Email info@primeslabcoatings.com or write to PrimeSlab LLC, P.O. Box 50064, Fort Myers, FL 33994. The P.O. Box is for mail, not customer visits. Describe the concern promptly after discovery so the condition can be evaluated and avoidable damage limited. Include the purchaser or contracting customer’s name, installation address, affected area, approximate completion date, when the concern was first noticed, and a description of its development. Supply photographs or video when reasonably available, together with relevant information about cleaning, spills, leaks, alterations, or changes in use. An invoice or project reference is helpful but is not the only acceptable proof of the installation. Keep available project and care records. Missing original paperwork, lack of a smartphone, or inability to identify the technical cause does not by itself invalidate an otherwise verifiable claim. PrimeSlab will use its own reasonably available records as well. No separate paid registration or annual renewal is required. This procedure does not impose a short automatic reporting forfeiture. Unreasonable delay may affect the ability to establish a cause or responsibility for avoidable additional damage; it does not automatically erase an unrelated, verifiable workmanship failure. The stated term remains relevant, and deadlines imposed by law are not extended by this informal claim process.

15. Inspection, evidence, and access

Provide reasonable access to the affected area and permit relevant non-destructive inspection. PrimeSlab may review photographs, installation records, maintenance history, site conditions, and reasonably necessary measurements. Requests for information should relate to the condition being evaluated; the customer need not prove a technical conclusion before an inspection is considered. Before destructive testing, sample removal, or opening a larger area, the parties should agree on the purpose, method, affected locations, restoration approach, and any proposed noncovered cost. PrimeSlab will not use this inspection process as permission for unrelated demolition. Reasonable coordination with a customer’s representative is permitted. Before nonemergency removal, grinding, sealing, or replacement by another contractor, give PrimeSlab a reasonable opportunity to inspect and document the original condition. If essential evidence is destroyed, coverage may be affected only to the extent a reasonable evaluation or remedy is materially prevented. A good-faith mistake or unrelated alteration does not automatically void coverage for the entire installation. PrimeSlab may pause an inspection or repair when safe access or necessary cooperation is unavailable. It will explain what is needed to resume; a temporary access problem is not, by itself, permanent cancellation of all coverage.

16. Findings, honest claims, and reconsideration

PrimeSlab will explain whether the available evidence supports coverage, what additional information is reasonably needed, and the proposed next step. A denial should identify the relevant condition, supporting findings, and applicable term. If available information is inconclusive, PrimeSlab will explain that limitation rather than represent an assumption as an established cause. Claims and supporting records must be honest. PrimeSlab may decline demands based on fabricated records, materially altered evidence, deliberate damage presented as an installation failure, or a knowingly false material account of the claimed condition, to the extent the demand depends on that conduct. A disagreement, imperfect memory, good-faith error, or unfavorable review is not fraud and is not a reason to cancel legitimate coverage. A customer may supply additional relevant evidence and request reconsideration through the warranty contact. PrimeSlab will review new information about the disputed finding. The parties may voluntarily seek an independent assessment or mediation, but this document does not impose mandatory arbitration, a fee penalty for an unsuccessful claim, or an internal decision that replaces available legal remedies.

17. Arranging repairs and preventing further damage

PrimeSlab and the customer will coordinate a reasonable repair plan, access, preparation of the work area, and return-to-use instructions. Weather, site moisture, product availability, safe working conditions, and curing requirements can affect scheduling. PrimeSlab will communicate material scheduling changes; these factors do not provide an unlimited right to leave an accepted claim unresolved. The customer should secure people, pets, movable belongings, and normal access to the affected area as reasonably agreed. Major removals, disconnects, specialist moving, or unrelated site corrections must be discussed before work. This document does not impose undisclosed charges or make a blanket allocation of every incidental cost to the customer. Take reasonable steps to prevent avoidable additional damage, without undertaking unsafe work. Restrict hazardous use where practical and address active leaks or other continuing outside causes. PrimeSlab may require an identified cause outside its work to be corrected before a durable repair can proceed, but it must explain the connection. Covered PrimeSlab work cannot be shifted to the customer by describing it as a prerequisite.

18. Emergency work, other contractors, and duplicate recovery

Necessary emergency measures to protect people or property may proceed without waiting for PrimeSlab. Notify PrimeSlab as soon as reasonably practical and preserve photographs, removed samples when safe, receipts, and other available evidence. Failure to obtain advance approval during a genuine emergency does not automatically defeat a valid claim. For nonemergency work for which the customer seeks payment from PrimeSlab, obtain written agreement on the scope and price before engaging another contractor where reasonably practical. PrimeSlab is not automatically responsible for an unapproved upgrade or an unnecessarily extensive third-party replacement. This provision does not override rights available when PrimeSlab fails to provide a required remedy or where applicable law provides otherwise. Using another qualified provider for routine care or unrelated work does not itself terminate this warranty. Damage caused by that provider is evaluated according to its cause. PrimeSlab will not require purchase of its own paid maintenance services solely to keep workmanship coverage. The customer should disclose repair payments or work already received for the same loss when relevant to the requested remedy. This warranty does not promise duplicate payment for the same repair, and it does not expand PrimeSlab’s rights against an insurer or reduce a customer’s independent legal rights.

19. Project changes, payments, and the issued version

Document changes to the agreed work, use, design, or system before the change is performed. A later paid installation can have its own scope, completion date, and written warranty; it does not automatically restart coverage for the original work. An ordinary covered repair remains subject to the original term and holder conditions, without limiting rights that may apply to the repair itself. The warranty version provided with the project agreement applies to that installation. Later website edits do not reduce previously issued coverage. The effective date shown on this page is not a retroactive change to existing customer rights. Payment and collection obligations are addressed by the project agreement and applicable law. This warranty does not add an automatic cancellation for a disputed balance, require waiver of a legitimate claim to resolve an invoice, or make purchase of additional services a renewal condition. Nor does filing a claim by itself cancel otherwise valid payment obligations. The project scope identifies the work promised. General exclusions do not excuse failure to perform an expressly agreed preparation, mitigation, or installation obligation. A signature acknowledging receipt of care instructions or completion does not, by itself, release an undisclosed defect or statutory right.

20. Legal rights and relationship to other obligations

This limited warranty describes the workmanship coverage voluntarily offered for the identified installation. It does not make every possible loss a covered warranty repair, and it does not disclaim liability or remedies that cannot lawfully be excluded. No general waiver of implied warranties, personal-injury claims, mandatory rights, or every form of resulting loss is created by this document. This warranty gives you specific legal rights, and you may also have other rights that vary by state. Applicable rights concerning defective work, materials, misrepresentations, or repairs are preserved. If a provision cannot lawfully be applied, it is limited to its lawful effect without erasing the remaining valid coverage. An informal email or warranty review does not necessarily satisfy a formal legal notice requirement or pause a legal deadline. Any legally applicable construction-defect notice and opportunity-to-repair procedure remains separate; this document does not impose one indiscriminately on every customer. The stated warranty duration and a legal time limit for bringing a claim are different matters. PrimeSlab will provide these terms for review in connection with the project agreement. This document does not silently withdraw an enforceable project-specific promise, and the customer’s receipt of it does not create an agreement to additional dispute restrictions that are not stated here.

Residential Custom Resin Floors — 10-Year Limited Workmanship Warranty